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About Bloom Rock Care
You are probably reading this because a parent needs help at home and you are the one making the calls. Before you let anyone in the door, you want to know who they are and how this works. That is the right question, and this page answers it.
Call (678) 616-1995 to talk it through.
What Bloom Rock Care is
In your own home
Four services, one office
Four services, one office
Bloom Rock Care is an in-home care agency working across the Atlanta metro. Care is delivered in the client's own home — no facility, no move, no packing up a house.
Four services, one office
Four services, one office
Four services, one office
Four services are arranged from that one office: personal care, companion care, senior home care and homemaking, and nursing care around a long-term condition. Most households start with one and add another later.
One number
Four services, one office
One number
The phone number is (678) 616-1995, and it is answered twenty-four hours a day, seven days a week.
How in-home care works, start to finish
A call
An assessment
An assessment
You describe the day that has stopped working. Nobody needs a diagnosis, a budget or a decision to make this call.
An assessment
An assessment
An assessment
Somebody works out what help is needed, at what times, and in which rooms. The useful assessment asks about the day rather than the diagnosis: what time your mother wakes, what she can still do alone, where the trip hazards are, which medications and when, what she eats, and who else is already helping.
A plan
The first shift
The first shift
What gets done, on which days, and at which hours.
The first shift
The first shift
The first shift
And then a schedule that changes as the need changes, because it will.
The questions worth asking before you choose anyone
Ask everyone the same ten
Ask everyone the same ten
Ask everyone the same ten
Trust in this category should be earned with answers, not adjectives. Ask us these, and ask the same ten of every agency you are comparing. Where an answer is a promise, ask for it in writing.
Checks and insurance
Ask everyone the same ten
Ask everyone the same ten
1. What checks are run on a caregiver before they enter a client's home, and who runs them?
2. Are caregivers employed or contracted? What insurance is carried, and by whom?
Training and continuity
Ask everyone the same ten
The caregiver and the visits
3. What training is required before a first shift, and what is specific to dementia?
4. Will the same caregiver come every time, and who covers days off, holidays and sickness?
The caregiver and the visits
The caregiver and the visits
The caregiver and the visits
5. Can we know who is coming before the first visit, and decline a match that is not working?
6. What is the minimum visit length, and the minimum hours per week?
Cost and payment
The caregiver and the visits
The plan and changes
7. What does an hour cost, and does that change at night, at the weekend, or on a holiday?
8. Which payment sources are accepted, and what documentation is supplied for a claim?
The plan and changes
The caregiver and the visits
The plan and changes
9. Who conducts the first assessment, and does the family receive the care plan in writing?
10. What notice changes a schedule, and what ends the arrangement altogether?
A good agency will not mind being asked any of this. Call (678) 616-1995 and start at question one.
What we work to
Compassion
Plain answers
Compassion
We talk to your mother, not about her, while she is in the room.
Respect
Plain answers
Compassion
Her house, her routine, her television. We work around how she already does things, not around how a care plan would prefer she did them.
Plain answers
Plain answers
Plain answers
If what you have described is not the service you have called about — or not a service for us at all — the useful thing is to hear that on the first call rather than after an assessment. Ask directly. It is a fair question and it saves everyone a fortnight.
Talk to someone
Call (678) 616-1995 or use the contact form. Describe a normal day and a bad day — that tells us more than a form ever will.
Also useful: in-home care questions answered · the areas we cover
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